Terms of service

Last updated: October 18, 2026

Welcome to Déjà Décor.

These Terms of Service explain how our marketplace works, what we expect from buyers and sellers, and how we keep furniture rescue safe, clear, and trust-first.

By browsing, creating an account, submitting a listing, buying, selling, or using any part of dejadecor.eco or Déjà Décor’s services, you agree to these Terms.

If you do not agree with these Terms, please do not use Déjà Décor.

Second-hand should not feel like second-guessing. So we are keeping this as plain as possible.

1. What Déjà Décor is

Déjà Décor is a managed resale marketplace for quality pre-owned furniture and home pieces.

We help buyers and sellers connect through a more structured, safer, privacy-first process, including:

protected payments;
privacy-first handoffs;
on-platform coordination;
listing standards;
scheduled pickup from sellers;
room-of-choice delivery to buyers, where feasible and safe.

Our mission is rescue-first: to keep great furniture out of landfill and get it loved twice.

2. What Déjà Décor is not

Déjà Décor is not a regular classifieds site.

That means:

no buyer pickups;
no seller drop-offs;
no curb pickup;
no cash deals;
no private e-transfers;
no random meetups;
no “just swing by” exchanges.

This is not us being dramatic. This is how we protect privacy, safety, payment tracking, and the whole furniture rescue flow.

Items are pre-owned and are owned by independent sellers until sold. Déjà Décor helps sellers sell to another buyer; we do not buy items directly. Sellers keep each item until it sells and pickup is confirmed. A sale or collection by a particular date is not guaranteed.

3. Who can use Déjà Décor

To use Déjà Décor, you must be able to enter into a legally binding agreement where you live.

You agree that the information you provide is accurate, complete, and up to date.

You are responsible for activity under your account. Please keep your login details safe and contact us right away if you believe your account has been accessed without permission.

4. On-platform only

Déjà Décor works because the transaction stays on Déjà Décor.

Buyers and sellers agree not to move transactions, payments, pickup, delivery, or coordination off-platform.

This means you may not:

ask for or offer cash payment;
ask for or offer e-transfer payment;
exchange phone numbers or addresses to complete a transaction privately;
arrange private pickup or delivery;
bypass Déjà Décor’s checkout, payment, delivery, or support process.

Attempts to move a transaction off-platform may result in warnings, cancelled orders, removed listings, account limits, or account suspension.

Trust is the whole product. Off-platform chaos breaks the sofa spell.

5. Seller responsibilities

When you submit or manage a listing on Déjà Décor, you confirm that:

you own the item or are authorised to sell it;
the item is legal to sell;
the item can be transported safely, and any damage, missing parts, safety issue or repair needed before use is clearly disclosed;
the listing is accurate, complete, and honest;
the photos show the real item;
the measurements are accurate;
the condition details are truthful;
any important flaws are disclosed;
pickup availability and access details are accurate.

Sellers must disclose anything that could reasonably affect a buyer’s decision, including:

scratches;
stains;
wobble;
structural issues;
repairs;
missing parts or hardware;
pet exposure;
smoke exposure;
odours;
material wear;
damage;
elevator, stair, parking, or access limitations.

If a buyer can reasonably say, “I would have wanted to know that before buying,” it should be disclosed.

Honesty is not optional. It is the rescue rule.

6. Listing standards and item acceptance

Déjà Décor may refuse, pause, edit, remove, or request more information for any listing that does not meet our standards.

We may reject items that create safety, hygiene, legal, delivery, or trust concerns, including items with:

pest or infestation risk;
strong mould or smoke odours;
damage or structural conditions that make transport unsafe;
unclear ownership;
inaccurate information;
undisclosed damage;
unsafe pickup or delivery conditions;
conditions that make the item unsuitable for resale.

Clearly described restoration projects are welcome for review; broken furniture is not automatically excluded. Items with unclear ownership, pests, strong mould or smoke odours, or unsafe transport remain excluded. Category-specific eligibility and legal requirements still apply. Pre-loved pieces only; no brand-new inventory.

We are here to rescue great furniture, not surprise problems.

7. Buyer responsibilities

Before buying, buyers are responsible for reviewing the full listing carefully.

That includes:

photos;
price;
dimensions;
condition notes;
disclosed flaws;
delivery information;
pickup and delivery limitations;
building access requirements.

Buyers should measure their space before checkout, including:

doorways;
hallways;
staircases;
elevators;
loading areas;
room dimensions;
ceiling height, where relevant;
condo, apartment, or building rules.

If anything is unclear, contact Déjà Décor before checkout.

Measure twice. Rescue once.

8. Protected payments

Buyers pay through Déjà Décor’s checkout.

Payments are processed by third-party payment providers. Déjà Décor does not store full payment card details on its own systems.

Protected payments are designed to help protect both sides of the transaction. In plain English: money moves carefully because furniture moves carefully.

We currently initiate manual seller payouts after each delivery is confirmed. 49Van’s confirmation records that the buyer accepted the item. Bank receipt can take longer than payment initiation. See Payouts & Taxes for payout and tax details; any future higher-volume schedule must be agreed individually.

If an issue is reported, we review the facts and may pause an unpaid payout where appropriate and permitted by law. A seller having received payout does not prevent review of a later undisclosed problem that was not reasonably visible on arrival. This process does not limit your rights or remedies under applicable law.

9. Fees, commission, and delivery costs

Déjà Décor keeps the model simple.

Unless otherwise stated:

listings are free;
Déjà Décor charges a 10% selling fee on the item selling price before buyer taxes and delivery;
the selling fee is paid by the seller and deducted from the seller payout;
for taxable business sales by GST/HST-registered sellers, applicable GST/HST is added to the selling fee and deducted from the payout;
delivery is charged to the buyer;
delivery is charged as a pass-through cost, with no Déjà Décor profit margin;
applicable taxes, fees and delivery charges are shown before payment.

For taxable business sales by GST/HST-registered sellers, the payout includes the item sales tax collected from the buyer, less the selling fee and applicable fee tax. The seller reports and remits the sales tax through the seller’s own GST/HST return. See the Seller Terms and Payouts & Taxes for details.

Our fees help fund the rescue operation: marketplace systems, support, trust processes, payment handling, delivery coordination, listing standards, and the work required to make second-hand furniture feel less like chaos and more like common sense.

10. Delivery-only model

Déjà Décor currently serves Toronto and the GTA with delivery through 49Van. We offer delivery to your chosen room where safe access and fit allow; no curbside service or buyer self-pickup.

49Van determines crew size. Wrapping depends on the item and service. Disclosed stairs and elevator requirements are included in the quote.

After an item sells, Déjà Décor contacts the seller to arrange and confirm pickup. The buyer receives a 49Van delivery-booking email after the sale is confirmed. Appointments are not selected at checkout.

Your delivery price is shown before payment and is final once paid. Disclosed stairs and elevator requirements are included in the quote. Ordinary cost differences are handled between Déjà Décor and 49Van. If a buyer deliberately gives false information that causes extra costs, we may ask that buyer to cover those costs where permitted by law. We explain the costs and do not charge them automatically.

See our Shipping and Delivery Policy for preparation, inspection, photos and delivery responsibilities.

11. Pickup and delivery access

Sellers agree to:

provide accurate pickup information;
provide realistic pickup availability;
make the item available at the scheduled pickup time;
ensure the item is ready to move;
remove personal belongings from the item;
provide accurate access notes, including stairs, elevators, parking, loading areas, building rules, tight hallways, or concierge requirements.

Buyers agree to:

provide accurate delivery information;
provide accurate access notes;
follow building rules;
book elevators or loading areas where required;
ensure someone is available to receive the item if required;
make the delivery area safe and accessible.

If pickup or delivery cannot be completed safely, contact Déjà Décor so we can assess the situation with 49Van and discuss the next steps. There is no automatic storage, return transport or redelivery arrangement. Any proposed arrangement and cost will be explained before you agree, subject to the final paid-delivery-price rule in section 10. This process does not limit your rights or remedies under applicable law.

Furniture is brave. Delivery crews still need accurate access.

12. Pre-loved condition and final sales

Déjà Décor specialises in pre-owned furniture and home pieces. A little history, patina and normal wear can be part of the appeal when clearly shown or described.

Purchases are generally final after delivery, subject to applicable law and the issue-review process below. We do not offer change-of-mind returns for style preference, buyer remorse, clearly disclosed wear or flaws, or ordinary colour differences caused by lighting, photography or screens.

Measure your space and the full delivery route before checkout. If a piece cannot be delivered safely because of fit or access, contact us to discuss the next steps. This policy does not create an automatic failed-delivery remedy or remove any applicable legal remedy.

To the extent permitted by law, Déjà Décor offers no additional warranty on pre-owned items. Nothing in these Terms limits warranties, rights or remedies that apply by law.

If your taste changes, you may be able to list the item again. Loved twice can become loved three times. We support that plot twist.

13. When something is wrong

If an item arrives damaged during delivery or is materially different from the listing, contact Déjà Décor as soon as possible and follow our Return and Refund Policy.

A “materially different” item means the issue is significant and was not clearly shown or described before purchase.

Examples may include undisclosed major damage, missing parts, structural instability, or a condition issue that would reasonably have affected the purchase decision.

Inspect your piece on arrival and tell Déjà Décor promptly about a problem. Email info@dejadecor.eco with your order number, photos and a description. Later undisclosed problems that were not reasonably visible on arrival are still reviewed case by case. Acceptance and seller payout do not remove applicable legal rights.

Déjà Décor will review the facts and work toward the appropriate remedy, which may include repair, a partial or full refund, return coordination or cancellation. Repair, return transport and refund arrangements depend on the case and will be explained. This process does not limit your rights or remedies under applicable law.

We choose long-term trust over short-term sales.

14. Cancellations

If you cancel: contact us as soon as possible. If neither Déjà Décor nor 49Van has incurred costs, we refund the amount you paid. Otherwise, where permitted by law, we refund the amount paid minus actual costs that cannot be recovered. We explain any deduction; there is no flat cancellation penalty. If applicable law entitles you to a different refund, those rights apply.

If the seller cancels: you receive a full refund, including delivery and taxes. Déjà Décor absorbs any unrecoverable costs.

Déjà Décor may cancel an order where an item or seller is unavailable, payment cannot be completed, a listing is inaccurate, fraud or unsafe activity is suspected, delivery cannot be completed safely, or marketplace rules are breached. We explain the reason and applicable refund outcome. Any rights to cancellation or refund under applicable law continue to apply.

15. Reviews, photos, listings, and user content

You may submit content to Déjà Décor, including listing photos, descriptions, messages, reviews, support requests, and other information.

You agree that content you submit must be truthful, respectful, and lawful.

You may not submit content that:

is false or misleading;
infringes someone else’s rights;
includes private information that should not be public;
includes addresses, phone numbers, or private contact details in public areas;
is abusive, discriminatory, threatening, obscene, or harmful;
promotes off-platform transactions;
contains spam, malware, or unsafe links.

By submitting content, you give Déjà Décor permission to use, display, edit, reproduce, and share that content as needed to operate, support, improve, and promote the marketplace.

For example, Déjà Décor may use listing photos and descriptions to display an item, promote the marketplace, support a transaction, resolve a dispute, or showcase rescued furniture.

You can ask us to remove marketing use of your content where reasonably possible by contacting info@dejadecor.eco.

16. Community standards

Déjà Décor is a community of buyers, sellers, partners, and future Déjà Heros trying to do better by furniture and the planet.

Users agree to act respectfully and honestly.

You may not:

harass, threaten, or abuse anyone;
discriminate against anyone;
scam or attempt to scam anyone;
misrepresent an item;
list something you do not own or are not authorised to sell;
interfere with the platform;
scrape, copy, or misuse platform content;
upload malware, spam, or harmful content;
use Déjà Décor for illegal activity;
attempt to bypass fees, protected payments, or delivery coordination.

We may limit, suspend, or terminate accounts to protect users, transactions, delivery partners, sellers, buyers, and the integrity of the marketplace.

No mystery circus. No furniture fraud. No bad vibes in the rescue lane.

17. Third-party services

Déjà Décor may work with third-party service providers to operate the marketplace.

These may include:

Shopify;
marketplace or vendor-management tools;
payment processors;
payout providers;
delivery partners, including 49van or equivalent professional delivery partners;
email, analytics, customer support, fraud prevention, accounting, tax, legal, and operational tools.

Third-party services may have their own terms, privacy policies, rules, fees, timelines, and limitations.

Déjà Décor is not responsible for third-party systems, delays, outages, or actions outside our reasonable control, but we will work to support users when an issue affects a Déjà Décor transaction.

18. Déjà Heros and future services

Déjà Décor may introduce additional services in the future through Déjà Heros, such as photography, listing help, repair, refurbishing, styling, moving help, or other furniture rescue services.

Those services may have separate terms, pricing, booking rules, availability, and provider requirements.

Unless a service is clearly offered and confirmed through Déjà Décor, it is not included in a standard marketplace transaction.

Phase 2 dreams are exciting. Phase 1 promises stay precise.

19. Privacy

Your use of Déjà Décor is also governed by our Privacy Policy.

Déjà Décor is privacy-first by design. Seller addresses are not shown publicly and are not shared with buyers. Address and access information may be shared only as needed with delivery partners and service providers to complete the transaction.

For more details, please review our Privacy Policy.

Sell the piece, not your privacy.

20. Intellectual property

Déjà Décor’s name, logo, branding, website content, design, text, graphics, platform experience, and other materials are owned by Déjà Décor or used with permission.

You may not copy, reproduce, modify, distribute, or use Déjà Décor’s intellectual property without written permission, except as needed to use the marketplace normally.

The furniture gets a second life. Our brand assets do not get a surprise side hustle.

21. Platform availability

We work hard to keep Déjà Décor running smoothly, but we cannot guarantee that the platform will always be available, uninterrupted, secure, or error-free.

We may update, modify, pause, or discontinue parts of the platform from time to time.

We may also perform maintenance, fix bugs, test features, or make changes as the marketplace grows.

22. Limitation of liability

To the fullest extent permitted by law, Déjà Décor is not responsible for indirect, incidental, special, consequential, punitive, or economic losses, including lost profits, lost revenue, lost opportunity, loss of data, or business interruption.

To the fullest extent permitted by law, Déjà Décor’s liability related to a transaction is limited to the amount paid or payable to Déjà Décor in connection with that transaction.

Nothing in these Terms limits rights or protections that cannot be excluded under applicable consumer protection laws.