Shipping policy

At Déjà Décor, delivery is not an afterthought. It is how we keep furniture resale safer, smoother, and a lot less “Can someone with a truck help?”

Déjà Décor is delivery-only by design.

That means:

no buyer pickups;
no seller drop-offs;
no curb pickups;
no random meetups;
no “just swing by” exchanges.

Every order is picked up from the seller and delivered to the buyer through Déjà Décor’s coordinated delivery process.

Sell the piece. Keep your privacy. Let the furniture travel professionally.

1. Delivery partner

Déjà Décor coordinates delivery through 49van or an equivalent professional delivery partner.

Delivery may include:

scheduled pickup from the seller;
transport to the buyer;
delivery to the buyer’s address;
room-of-choice placement where feasible and safe.

Room-of-choice placement depends on the item, access conditions, stairs, elevators, parking, building rules, delivery crew safety, and delivery partner requirements.

Furniture gets a second life. Delivery crews still need safe access.

2. Delivery area

Déjà Décor is currently focused on the Greater Toronto Area for Phase 1.

Delivery availability may depend on:

seller location;
buyer location;
delivery partner capacity;
item size and weight;
access conditions;
building requirements;
route feasibility.

If an order cannot be delivered safely or reasonably, Déjà Décor may cancel the order or contact you to discuss options.

3. Delivery pricing

Delivery pricing is distance-based and may also depend on item size, access requirements, stairs, elevators, parking, building rules, or other delivery conditions.

Delivery is charged to the buyer.

Déjà Décor charges delivery as a pass-through cost. That means we do not add a profit margin to delivery.

No hidden delivery drama. No mystery markup.

If important delivery details change after checkout, including address, access constraints, stairs, elevator rules, parking, item details, or building restrictions, the delivery plan and cost may need to be adjusted.

If an adjustment is needed, we will communicate clearly before the delivery is confirmed whenever reasonably possible.

4. Delivery quotes

You may see an estimated delivery quote before checkout or during checkout.

A delivery quote may be based on information available at the time, including item location, buyer location, item type, and delivery details.

The final delivery cost may change if:

the pickup or delivery address changes;
access details are missing or incorrect;
stairs, elevators, parking, or building rules were not disclosed;
the item is larger, heavier, or harder to move than expected;
additional handling is required;
the delivery partner identifies a safety or access issue.

We aim to keep delivery pricing clear, fair, and practical.

5. Scheduling pickup and delivery

After an order is placed, Déjà Décor coordinates pickup from the seller and delivery to the buyer.

Scheduling depends on:

seller availability;
buyer availability;
delivery partner capacity;
building access rules;
elevator bookings, where required;
safe pickup and delivery conditions.

Buyers and sellers may receive delivery details by email, order communication, or another Déjà Décor-approved communication method.

Please review delivery messages carefully. A sofa can be patient. Delivery windows cannot always be.

6. Seller pickup readiness

Sellers must make the item available at the scheduled pickup time.

Before pickup, sellers should ensure that:

the item is ready to move;
personal belongings have been removed;
the item is accessible;
hallways and access paths are reasonably clear;
pickup details are accurate;
building rules have been shared;
elevator bookings are arranged, if required;
stairs, parking, loading areas, concierge rules, or access restrictions have been disclosed.

If the item is not ready, unavailable, inaccessible, unsafe to move, or different from the listing, pickup may be delayed, rescheduled, or cancelled. Additional costs or other resolution steps may apply.

7. Buyer delivery readiness

Buyers are responsible for making sure the delivery location is ready.

Before delivery, buyers should:

confirm the delivery address is correct;
measure the delivery path;
clear hallways and entry areas;
arrange elevator bookings, if required;
follow building rules;
share parking, loading, concierge, stair, elevator, or access restrictions;
make sure someone is available to receive the item if required.

If delivery cannot be completed because access details were missing or incorrect, someone was unavailable, the building requirements were not met, or the item cannot safely enter the space, additional delivery charges, return-to-seller transport, storage charges, re-delivery charges, cancellation, or other resolution steps may apply.

Measure twice. Rescue once.

8. Measurements and “will it fit?”

Every listing should include item measurements.

Buyers are responsible for reviewing measurements before checkout and confirming that the item can fit through the full delivery path, including:

front doors;
condo or apartment doors;
hallways;
elevators;
staircases;
tight corners;
loading areas;
room entrances;
ceiling height, where relevant.

For large items, please measure the narrowest point on the delivery path and compare it with the item’s largest dimensions.

If a listing includes diagonal clearance or other fit information, review it carefully.

If you are unsure, contact us before checkout at:

info@dejadecor.eco

We would rather answer a fit question early than have a dresser standing dramatically in a hallway.

If delivery fails because the item does not fit, the buyer may be responsible for additional delivery charges, return-to-seller transport, storage, re-delivery, cancellation costs, or other costs reasonably incurred.

9. Building access, stairs, elevators, and parking

Furniture delivery works best when access details are accurate.

Buyers and sellers should disclose anything that may affect pickup or delivery, including:

stairs;
elevators;
elevator booking requirements;
loading dock rules;
parking limitations;
concierge procedures;
security access;
narrow hallways;
tight turns;
long carrying distances;
time restrictions;
building insurance or certificate requirements;
construction, blocked entrances, or unsafe access.

If access details are missing, incorrect, or incomplete, delivery may be delayed, rescheduled, adjusted, or cancelled. Additional charges may apply.

No one likes a surprise staircase. Especially not a sofa.

10. Tracking and delivery updates

Where available, Déjà Décor or the delivery partner may provide delivery details, delivery windows, status updates, or tracking information.

Tracking availability may vary depending on the delivery partner, route, and order details.

Delivery windows are estimates. We do our best to keep the process smooth, but timing may be affected by traffic, weather, building access, previous deliveries, route changes, or other conditions outside Déjà Décor’s reasonable control.

If something changes, we will communicate as clearly as reasonably possible.

11. Delivery delays

Delivery may be delayed because of:

weather;
traffic;
unsafe access;
building restrictions;
elevator issues;
seller availability;
buyer availability;
incorrect address details;
item readiness issues;
delivery partner capacity;
circumstances outside Déjà Décor’s reasonable control.

If a delay happens, Déjà Décor will work to reschedule or resolve the issue fairly.

Furniture rescue is bold. It is not magic. We still need roads, doors, and elevators to cooperate.

12. Damage during delivery

Please inspect your item as soon as possible after delivery.

If your item arrives damaged during delivery, email us within 2 days of delivery at:

info@dejadecor.eco

Please include:

your order number;
clear photos of the damage;
a short description of the issue;
photos of the delivery condition or packaging, if relevant.

We will review the issue and work toward a fair resolution according to our Return and Refund Policy.

Possible resolutions may include repair coordination, partial refund, full refund, return coordination where feasible, cancellation, or another fair outcome depending on the situation.

13. Items that are not as described

If an item arrives materially different from the listing, please contact us within the timeframe stated in our Return and Refund Policy.

“Materially different” means the issue is significant and was not clearly shown or described before purchase.

Pre-owned furniture may have normal wear, patina, and character. That is part of the rescue story. What matters is honesty.

If the issue was clearly disclosed in the listing, it is generally not considered a valid delivery or condition claim.

14. Failed pickup or failed delivery

A pickup or delivery may fail if:

the seller is unavailable;
the buyer is unavailable;
the item is not ready;
the item is inaccessible;
access details are wrong or missing;
the item cannot be moved safely;
the item does not fit;
elevator or building access was not arranged;
the delivery location is unsafe;
the item is materially different from the listing;
another issue prevents safe completion.

Depending on the situation, Déjà Décor may reschedule, cancel the order, charge additional delivery-related costs, pause the transaction, or take another reasonable step to resolve the issue.

We will always aim to handle failed delivery situations clearly and fairly.

15. Delivery coverage and insurance

Delivery may include basic coverage where offered by the delivery partner.

Coverage, exclusions, claim rules, and limits may depend on the delivery partner and the specific delivery circumstances.

If damage occurs during delivery, Déjà Décor will review available information, which may include photos, delivery notes, pickup notes, delivery confirmation, and communication records.

16. No off-platform delivery arrangements

Déjà Décor coordinates delivery through its approved process.

Buyers and sellers may not bypass Déjà Décor by arranging private pickup, private delivery, cash payment, e-transfer, seller drop-off, buyer pickup, or off-platform coordination.

Off-platform arrangements break the privacy, payment, support, and delivery protection built into Déjà Décor.

That is not furniture rescue. That is chaos in a trench coat.