Refund policy
At Déjà Décor, our promise is simple: we do the right thing.
Every piece on Déjà Décor is pre-owned, which means a little history is expected. A small scratch, soft patina, or charming quirk is part of the rescue story as long as it was clearly shown and described.
What is not okay? Surprise damage, missing details, or an item arriving in a condition that does not match the listing.
Second-hand should not mean second-guessing.
1. Honesty comes first
Déjà Décor is built on clear listings and trust-first resale.
Sellers are expected to disclose visible flaws and important details before an item is listed, including scratches, stains, wobble, repairs, missing parts, pet or smoke exposure, and any other condition notes that could affect a buyer’s decision.
Listings should include clear photos, accurate measurements, and honest condition details.
Buyers are responsible for reviewing the full listing before checkout, including photos, measurements, condition notes, access details, and delivery information.
2. All sales are final, except when something is wrong
Because Déjà Décor rescues pre-owned furniture, purchases are generally final once the item has been delivered.
Returns and refunds are not available for:
- change of mind;
- style preference;
- minor patina or wear that was shown or described;
- colour variation caused by lighting, screens, or photography;
- size misjudgement;
- an item not fitting through a doorway, hallway, staircase, elevator, or room;
- issues that were clearly disclosed in the listing.
Please measure your space before checkout. Furniture is bold. Doorways are not always as ambitious.
3. What may qualify for review
You may qualify for a resolution if your item:
- arrives damaged during delivery; or
- is materially different from the listing.
“Materially different” means the issue is significant and was not clearly shown or described before purchase.
Examples may include undisclosed major damage, missing parts, structural instability, or a condition issue that would reasonably have affected the purchase decision.
4. How to report an issue
If your item arrives damaged or materially different from its listing, email us within 2 days of delivery at:
info@dejadecor.eco
Please include:
- your order number;
- clear photos of the issue;
- a short description of what is wrong;
- photos of the packaging or delivery condition, if relevant.
We will investigate within 48 hours whenever reasonably possible.
While a claim is being reviewed, seller payout may be paused until the issue is resolved.
5. How we resolve issues
If Déjà Décor confirms that an item was damaged during delivery or materially different from its listing, we may offer one or more of the following resolutions, depending on the situation:
- repair coordination;
- partial refund;
- full refund;
- return coordination, if appropriate and feasible;
- cancellation of the transaction.
We review each case fairly and in plain English. No mystery maze. No policy gymnastics.
6. Delivery-related issues
Déjà Décor is delivery-only by design. There are no buyer pickups, seller drop-offs, curb pickups, or meetups.
Delivery helps protect privacy, safety, and the integrity of the transaction.
If an issue appears to have happened during delivery, Déjà Décor will review the available information, including photos, delivery notes, and pickup or delivery documentation where available.
If an item cannot be delivered because of incorrect measurements, inaccessible building conditions, stairs, elevator restrictions, tight hallways, or other access issues not disclosed before delivery, additional delivery charges or cancellation terms may apply.
7. Cancellations
If you need to cancel an order before delivery is scheduled, contact us as soon as possible.
Once delivery has been scheduled, cancellation may be limited and delivery costs already incurred may not be refundable.
Because every Déjà Décor piece is unique, we cannot guarantee that an item can be held, replaced, or repurchased later.
When a piece is gone, its next chapter has started.
8. Our final word on trust
Déjà Décor exists to keep great furniture out of landfill and get it loved twice.
We protect that mission by being clear, fair, and honest with buyers and sellers.
If something goes wrong, tell us quickly. We will review it carefully and work toward a fair resolution.
Furniture rescue works best when everyone tells the truth.