Your Déjà Décor questions, answered

Change your Décor — Not the Planet

Déjà Décor makes buying and selling pre-loved furniture, décor, home essentials and more simple, transparent, and human.

We exist to keep great pieces in circulation — and out of landfill — without the chaos of peer-to-peer marketplaces.

Selling on Déjà Décor

Do you buy my items?

We help you sell your items to other buyers through Déjà Décor. We don’t purchase items directly.
Will you collect or store my item before it sells?

We don’t collect unsold items or offer storage. Your item stays with you until collected, with pickup arranged only after a buyer purchases it.
Can you collect everything before I move?

Pickup is arranged after an item sells. We cannot guarantee a sale or collection by a particular date, so please keep an alternative arrangement for anything that remains unsold.
What can I sell on Déjà Décor?

We welcome pre-loved items across our collection categories, including furniture, décor, home essentials and everyday finds. These are examples, not a complete list. See the categories and examples in our seller guide. Every listing is subject to review.

Ready for a new home or ready for a restoration project? Tell the whole story with clear photos, measurements, condition and any known repairs needed. See our Seller Terms for ownership, condition and safe-transport requirements.
Is it free to list my items?

Yes. Listing on Déjà Décor is free. A 10% selling fee is charged only when your item sells, calculated on the item selling price before buyer taxes and delivery.

For taxable business sales by GST/HST-registered sellers, applicable GST/HST is added to our selling fee. See Payouts & Taxes.

This fee supports protected payments, platform operations, customer support, and the work required to keep the platform safe and reliable.
Can I sell brand-new items on Déjà Décor?

No. Déjà Décor is for pre-loved items. We do not accept brand-new items, new inventory, unopened stock, or items being sold as new. See our seller guide for categories and examples.
How do I sell my items on Déjà Décor?

Create your seller account, then add clear photos, measurements, condition and asking price. Items are subject to review.

Your items stay with you while they are listed. Once a buyer purchases it, we help coordinate the sale, payment and delivery. See How to sell for the steps.
Can I sell pre-loved items as a business?

Yes. Occasional sellers, furniture restorers and businesses selling eligible pre-loved pieces are welcome.

Have several pieces from a home, office, café, showroom or staging project? Contact us to talk through listing them. Keep each item until collected; pickup is arranged after a sale. We don’t offer storage or guarantee a sale or pickup by a particular date.

If you are selling as a GST/HST-registered business, provide your legal business name and GST/HST number. Your payout includes the item sales tax collected, less our selling fee and applicable tax on that fee. You report and remit your sales tax through your usual GST/HST return. See Payouts & Taxes for an example.
Can I sell restored furniture or a restoration project?

Absolutely. Restored treasures and clearly described restoration projects both belong here. A broken piece may be a restorer’s next great find.

Show the condition honestly, including repairs already made and work still needed. Our ownership, condition and safe-transport requirements still apply.
How should I price my item?

Think quality resale, not yard sale.

Browse similar items for guidance, or start slightly higher and adjust if needed. Buyers respond best to fair, realistic pricing that reflects craftsmanship, condition, and original quality.
What happens when my item sells?

Your buyer pays through Déjà Décor with protected payments. We contact you to arrange and confirm pickup; 49Van emails the buyer a delivery-booking link.

Keep the item until it is collected. Your payout follows confirmed delivery and buyer acceptance. See Payouts & Taxes.
When do I get paid?

We currently pay sellers manually after each confirmed delivery. 49Van confirms delivery once the buyer has accepted the item.

If you become a frequent seller, we can agree on a payout schedule with you individually. See Payouts & Taxes for fees and applicable taxes.
What if my availability changes after listing?

Tell Déjà Décor as soon as your pickup availability changes, especially if an appointment is already scheduled. We’ll coordinate the next steps with you and 49Van.

Buying on Déjà Décor

Is it safe to buy pre-loved items online?

Great finds deserve a clear process. Déjà Décor reviews listings, offers protected payments and coordinates delivery with 49Van.

Check the photos, measurements and condition notes before buying. Have a question? Ask us before checkout so you can choose with confidence.
How does buying on Déjà Décor work?

Find your piece, review its photos, condition and measurements, then check the delivery price and taxes before you pay.

After purchase, 49Van emails you a booking link. Déjà Décor contacts the seller to arrange and confirm pickup, using the seller’s and delivery service’s availability.

Check your item when it arrives, before accepting delivery. See How to buy.
How does delivery work?

49Van delivers into your chosen room in Toronto and the GTA, where access is safe and the item fits. Buyer self-pickup isn’t available.

Give accurate stairs, elevator and access details so they can be included in the quote. 49Van chooses the crew size for the job; protective wrapping depends on the item and service. You’ll receive an SMS before delivery.

The discount is on the furniture, not on the humans moving it.
Why isn’t delivery free?

Because free delivery is rarely free. With new furniture, delivery is often hidden inside the retail price, margin, warehousing, or marketing budget.

Déjà Décor works differently. The furniture price and delivery quote are shown separately because every piece comes from a real seller in a real location.

Delivery is real labour: people, truck, fuel, insurance, scheduling, careful handling, and safe placement where feasible.

We do not want to hide that. We want to make pre-loved furniture work fairly for buyers, sellers, and the people moving it.
When will my order be delivered?

Appointments are arranged after purchase, using the seller’s and delivery service’s availability. They are not selected at checkout.

49Van emails you a delivery-booking link, and Déjà Décor contacts the seller to confirm pickup. We cannot promise delivery by a particular date before scheduling is confirmed.
What condition are the items in?

Pre-loved comes with personality. Some pieces are ready to enjoy; others are restoration projects with potential. The listing should make that clear.

Review every photo and condition note, including disclosed wear, flaws and repairs. Déjà Décor reviews listings, and 49Van inspects at pickup. Check the item yourself when it arrives, before accepting delivery.
What if the item doesn’t fit my space?

Measure the piece, its new spot and the whole route in: doorways, stairs, hallways and elevators. A great find still needs a way through the door.

If an access or fit problem arises, contact Déjà Décor promptly so we can review the situation with 49Van. There is no automatic return or storage arrangement.
Can I return an item if I change my mind?

Choose a piece you’re excited to bring home. Review the photos, condition and dimensions carefully: we generally do not accept change-of-mind returns after delivery.

Disclosed wear is part of the piece’s story. Damage or a material difference from the listing is a different matter — see Buyer support. Your applicable consumer rights remain unchanged.
How does Déjà Décor handle issues or disputes?

Check your item on arrival, before accepting delivery. If you notice damage or a material difference from the listing, tell the crew and contact Déjà Décor promptly.

A hidden, undisclosed problem that could not reasonably be spotted on arrival can still be reviewed case by case. We look at the listing, photos and what happened, then discuss the remedy and any costs with you. See Buyer support.
Who do I contact if something goes wrong?

Contact Déjà Décor through the website chat or email info@dejadecor.eco. Include your order details, a short explanation and any helpful photos so we can review what happened.
Where do you deliver?

We currently serve Toronto and the GTA for seller pickups and buyer deliveries.
Can the delivery price change after I pay?

Your delivery price is final once paid. Ordinary cost differences are handled between Déjà Décor and 49Van.

If a buyer deliberately provides false information, they may be asked to cover the resulting additional costs. Give accurate access, stairs and elevator details before checkout.
What happens if an order is cancelled?

If you cancel, your refund is the amount paid minus actual costs that Déjà Décor or 49Van has incurred and cannot recover. If there are no such costs, you receive a full refund.

If the seller cancels, you receive a full refund, including delivery and taxes. Déjà Décor absorbs any unrecoverable costs.

Estates, Downsizing & Bulk Furniture

Can Déjà Décor help with estate furniture?

Yes. We can help you prepare listings for eligible pre-loved items from an estate and offer them to buyers through our marketplace.

We don’t buy the contents of a home, collect unsold items or offer storage. Items stay with the seller until collected, with pickup arranged after a sale.

If the home must be cleared by a fixed date, please plan another option for anything that remains unsold. We can’t guarantee a sale or collection by that date.

Estate pieces often have history, quality and character. We’d love to help them find their next chapter.
Can Déjà Décor help with downsizing?

Yes. Downsizing can mean letting go of good pieces that no longer fit your next chapter. We can help you understand the listing process and offer eligible pre-loved items to buyers.

We don’t buy items directly, collect unsold items or offer storage. Keep each item until collected; pickup is arranged after a sale.

Our goal is to make selling easier. We can’t guarantee a sale or pickup before your move, so please plan another option for anything that remains unsold.
Can professional organizers, move managers, or estate helpers work with Déjà Décor?

Yes. If you help clients organize, downsize, move or manage an estate, we can walk you through preparing listings for eligible pre-loved items.

Please explain to your clients that Déjà Décor helps them sell to another buyer. We don’t buy items directly, collect unsold items or offer storage. Items stay with the seller until collected, with pickup arranged after a sale.

A sale or collection by a particular date cannot be guaranteed. For a fixed clearance deadline, another arrangement is needed for anything that remains unsold.
Can interior designers or home stagers sell inventory through Déjà Décor?

Yes. Designers and home stagers are welcome to list eligible pre-loved pieces that have already been in use. Brand-new furniture and new inventory are not eligible.

If you have several pieces, contact us before you start. We can help you prepare the listing information and avoid repetitive steps.

We don’t buy items directly, collect unsold items or offer storage. Keep each item until collected; pickup is arranged after a sale. A sale or pickup by a particular date cannot be guaranteed.

You bring the taste. We help make the resale path smoother.
Can property managers contact Déjà Décor about move-out furniture?

Yes. We welcome property managers, building teams and concierges who want to help residents list eligible pre-loved items.

Déjà Décor helps residents sell to another buyer. We don’t buy items directly, collect unsold items or offer storage. Items stay with the seller until collected, with pickup arranged after a sale.

Encourage residents to list ahead of their move and plan another option for anything that remains unsold. A sale or pickup before move-out cannot be guaranteed.
Should I contact Déjà Décor if I have several pieces to list?

Yes — we’d be happy to help. If you have several eligible pre-loved items from a home, estate, staging project, business or building, contact us before you start.

We can guide you through the photos and item details to include in your listings and help you avoid repetitive steps.

We don’t buy items directly, collect unsold items or offer storage. Keep each item until collected; pickup is arranged after a sale. A sale or collection by a particular date cannot be guaranteed.

Need help getting your listings ready?
Send us a message and we’ll gladly arrange a virtual call.

Privacy on Déjà Décor

How does Déjà Décor protect privacy and safety?

Keep personal contact details and addresses out of public listings. Use Déjà Décor and the delivery-booking process to share the information needed for your sale or delivery.

Our Privacy Policy explains how personal information is collected, used and shared.

Still have questions?

Prefer to talk it through? Tell us what you need help with, and we can discuss arranging a virtual call.

Have items to sell? We help you sell to another buyer through our online resale marketplace.

We don’t buy items directly or offer storage. Keep your items until collected; pickup is arranged after a sale. We can’t guarantee a sale or pickup by a particular date.

For help with listing, tell us about your items, location and any deadline. If you need items gone by a fixed date, please plan another option for anything that remains unsold.