FAQ – Déjà Décor

Change Your Decor - Not the Planet

Déjà Décor makes buying and selling pre-loved furniture simple, transparent, and human.

We exist to keep great furniture in circulation — and out of landfill — without the chaos of peer-to-peer marketplaces.

Selling on Déjà Décor

You can sell quality pre-loved furniture that has already been owned or used. This includes eligible furniture that is previously owned, repaired, restored, refurbished, rescued, staged, rented, or otherwise already in use.

Yes. Listing on Déjà Décor is free.

A 10% secure transaction fee is charged only when your item sells. This fee supports payment processing, platform operations, trust and escrow handling, customer support, and the work required to keep the platform safe and reliable.

No. Déjà Décor is for pre-loved furniture only. We do not accept brand-new furniture, new inventory, unopened stock, or furniture being sold as new.

Submit your item through our Sell page with clear photos, accurate dimensions, and an honest description.

If accepted, your pre-loved furniture is listed on the platform and Déjà Décor manages the transaction once it sells.

Yes, if the furniture is quality pre-owned furniture with another life left in it.

We are interested in hearing from offices, boutiques, cafés, showrooms, studios, short-term rental operators, and other businesses that refresh, rotate, or clear furniture.

If you have several pieces, contact us before you start. We can help you get moving faster and make the process smoother.

If the piece is useful, safe, and ready for another life, send it our way.

If you are registered for GST/HST, you need to provide your GST/HST number and complete the GST506 process, and we'll take care of the taxes for you!

Of course! We love repaired, restored, and refurbished furniture. Déjà Décor exists to keep great pieces out of landfill and in circulation, so furniture that has already been cared for, repaired, or given a second life absolutely belongs here as long as it is honestly described and any relevant repairs, flaws, or signs of wear are clearly disclosed.

Think quality resale, not yard sale.

Browse similar items for guidance, or start slightly higher and adjust if needed. Buyers respond best to fair, realistic pricing that reflects craftsmanship, condition, and original quality.

Once the buyer completes payment, Déjà Décor holds the funds securely while delivery is coordinated.

After delivery is completed and the hand-off is confirmed, payment is released to the seller.

Payment is released after delivery is completed and confirmed.

Exact timing may vary slightly depending on logistics and payment processing, but sellers are always kept informed.

Sellers have access to their account and can update their pickup availability at any time.

We encourage sellers to update their availability as soon as they know of a change. This helps ensure delivery planning stays smooth and avoids unnecessary delays for everyone involved.

If a change happens close to a scheduled delivery, we may reach out to coordinate next steps.

Keeping availability up to date helps us provide a better experience for buyers.

Buying on Déjà Décor

Buying second-hand online can feel uncertain — we understand that.

Payments go through Déjà Décor’s secure checkout, and sellers never see your private details. Funds are held securely while delivery is coordinated.

If something does not go as planned, we look at the full situation and work toward a fair resolution.

Browse available items, review the listing details carefully, then add the items to your cart and check out.

Once the purchase is confirmed, schedule your delivery based on the seller’s available pickup days and times shown on the listing.

Déjà Décor coordinates the rest.

Delivery is handled by our local logistics partner, 49van.

Pricing is distance-based. Pickup is scheduled within the seller’s available days and times, which are clearly shown on the listing.

Buyers are responsible for reviewing item dimensions and ensuring their delivery location can accommodate the item.

Delivery timing depends on the seller’s available pickup days and times.

These availabilities are displayed on each listing. At checkout, buyers select a delivery window that fits within those availabilities, and delivery is scheduled accordingly.

Sellers are required to clearly mention any wear or imperfections in their listings.

We strongly encourage buyers to review all photos carefully, as they are an essential part of understanding an item’s condition. What is shown and disclosed on the listing represents the condition of the item being purchased.

Furniture sizing and access can vary widely.

Before purchasing, we encourage buyers to carefully review dimensions and measure doorways, stairwells, and elevators. If an access issue arises, we review the situation case by case to determine a fair path forward.

Déjà Décor is a resale platform, which means items are sold as described and carefully documented.

We encourage buyers to review listings, photos, dimensions, and pickup details before purchasing. That said, real life is not always perfect. If an issue arises, we review each situation fairly and case by case.

If something does not feel right, reach out via chat or email so we can look at it properly.

Resale involves real people and real-world constraints.

When something goes wrong, we look at the full context — what was disclosed, what happened, and what feels fair for everyone involved. Our goal is not to hide behind rules, but to resolve situations thoughtfully and responsibly.

If you have a concern at any point, you can contact Déjà Décor directly through the chat on our website or by email.

A real person will review your situation and follow up with you.

Estates, Downsizing & Bulk Furniture

Yes. Estate furniture is exactly the kind of furniture we want to help rehome.

When a home needs to be cleared, quality pieces can move too quickly toward donation, storage, or landfill simply because the next step feels overwhelming.

Déjà Décor gives those pieces a more structured, privacy-first path toward a second home.

Estate furniture often has history, quality, and character. We like all three.

Yes. Downsizing can mean letting go of beautiful furniture that simply no longer fits the next chapter.

Déjà Décor helps make that transition feel clearer, calmer, and less chaotic with protected payments, privacy-first handoffs, and coordinated delivery.

Less “what do we do with all this?”
More “this piece deserves another home.”

Yes. Please talk to us.

If you help clients organize, downsize, move, clear homes, or manage estate furniture, Déjà Décor can become a practical resale option for quality pieces that deserve more than the curb.

We can walk you through how the process works so you can guide your clients with confidence.

Good furniture should not be the stressful part of a transition.

Yes. Designers and home stagers often have beautiful pieces that need to move on after a project, staging, client redesign, or inventory refresh.

Déjà Décor gives those pieces a way to keep working their magic in a new space.

If you have several pieces, contact us before you start. We can help you understand the fastest way to get moving and avoid repetitive steps.

You bring the taste. We help make the resale path smoother.

Yes. We would love to hear from property managers, building teams, and concierges.

Move-outs can create furniture chaos fast: bulky items, rushed timelines, elevator coordination, storage rooms, and perfectly good pieces heading in the wrong direction.

Déjà Décor can give residents a more structured way to rehome quality furniture before it ends up in the wrong place.

Less hallway drama. More furniture rescue.

Yes — and please do.

If you are selling several pieces from the same home, estate, staging project, business, or building, contact us before you start.

We can help you save time, avoid repetitive steps, and get the process moving faster.

Think of it as a head start before the first listing.

Have several pieces to list?
Send us a message and we will gladly set up a virtual call.

Privacy on Déjà Décor

Buyer and seller contact details are kept private.

Addresses are only shared with verified delivery crews once payment is confirmed and scheduling is in place. To keep everyone safe, off-platform contact is discouraged.

Still have questions?

Totally fair. Déjà Décor is not another random marketplace, so you may be wondering how everything works before you jump in.

Sellers: What happens after I list? When do I get paid? Who sees my address?

Buyers: How does delivery work? What happens after I order? Who do I contact if I need help?

Good news: you are not expected to figure it out alone.

And yes, we are real humans. Founder-level humans, actually.

If you would like to talk through selling, buying, delivery, partnerships, estate furniture, designer inventory, or “I have a sofa and no idea what to do next,” we would be happy to set up a virtual call.

No pressure. No sales circus. Just furniture rescue, explained clearly.

Send us a message and we will gladly set up a virtual meeting.

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Change Your Decor - Not the Planet

Still have questions?