Delivery, Access & Building Rules

A sectional is not a pizza. Furniture delivery includes route planning, access planning, lifting and care. 49Van decides the crew size needed for each job.

Help your loved‑twice piece glide in, not get stuck in the lobby.

Your next favourite piece has another chapter ahead. First, it needs a safe route past the front door, elevator and tight corner every building seems to have.

Here’s how to team up with 49van’s pro crews so delivery day feels smooth, not stressful.

🚚 1) Your room. A safe route. A proper plan.

We offer 49Van delivery into your chosen room in Toronto and the GTA, where the item can be moved safely. Curbside delivery and buyer self-pickup are not offered.

49Van determines crew size. Protective wrapping depends on the item and service. Disclosed stairs and elevator requirements are included in the quote.

Your delivery price is final once paid. Ordinary cost differences are handled between Déjà Décor and 49Van. If deliberately false buyer information causes extra costs, we may ask the buyer to cover them where permitted by law; they are explained and never charged automatically.

🏢 2) Check your building rules

Before delivery day, do a quick check‑in with your building or concierge:

• Do they require elevator bookings or service‑elevator only?

• Is there a specific loading zone, dock, or entrance for moves?

• Are there quiet hours when deliveries aren’t allowed?

• Do they need a certificate of insurance from the movers?

Share building rules before checkout. If your building requires an insurance certificate, ask Déjà Décor early so we can check the requirement with 49Van. Do not assume a particular certificate or coverage is included.

📋 3) Share the access details before checkout

Provide access details with your order. If a requirement needs checking, contact Déjà Décor before paying:

• Door codes or buzzer instructions

• Which floor you’re on and if there’s an elevator

• Tight corners, low ceilings, or narrow hallways

• Paid street parking or loading zones nearby

Think of this as your mini mission briefing. The more we know, the more prepared your crew arrives — with the right dollies, blankets, and number of hands.

📆 4) Delivery day: set the stage

After the sale is confirmed, buyers receive a 49Van email with a delivery booking link. Déjà Décor currently contacts the seller to arrange and confirm pickup. Buyers receive an SMS before delivery; follow your booking messages for the details.

To make things easy:

• Clear the path from door to destination (shoes, plants, tiny Lego landmines).

• Keep pets and kiddos out of the way while the crew is carrying heavy pieces.

• If you’re in a walk‑up, clear the stairwell of anything that might snag a corner.

At drop‑off, the crew will:

• Place the piece in your chosen room where safe access and fit allow

• Take photo proof of a successful delivery

• Confirm the delivery so Déjà Décor can initiate the seller’s payout

Take a look at your piece on arrival. Tell Déjà Décor promptly about damage or a material difference from the listing. Later undisclosed problems that were not reasonably visible on arrival can still be reviewed; acceptance or seller payout does not remove applicable legal rights. See the Return and Refund Policy.

49Van inspects furniture at pickup and takes photos at pickup and delivery. If it finds an undisclosed problem at pickup, it is expected to contact the buyer. Pickup and delivery photos are available to Déjà Décor, the buyer, seller and 49Van for the transaction.

If a fit or access problem stops the delivery, contact Déjà Décor to discuss the next steps. Do not assume storage, return transport or redelivery is included.

🧼 5) Floors, walls & finishing touches

A couple of tiny moves = years less wear:

• Stick felt pads under legs before you slide pieces on wood or tile.

• If you’re rearranging often, consider area rugs or sliders under heavy items.

• Reuse or recycle any suitable wraps or cardboard you receive. Protective materials vary by item and service.

Then sit down, take a breath, and enjoy the view: that’s a loved‑twice piece, safely landed.

“New room. Same character. Let’s make the next chapter a good one.”