Privacy policy

At Déjà Décor, privacy is not a tiny footnote. It is part of the rescue plan.

We built Déjà Décor to make furniture resale safer, clearer, and less awkward. That means no public addresses, no random meetups, no buyer pickups, and no selling your personal information. Ever.

We collect only what we need to run the marketplace, coordinate listings, manage orders, support delivery, protect users, and improve the Déjà Décor experience.

Less data drama. More furniture rescue.

1. What personal information we collect

Depending on how you use Déjà Décor, we may collect:

your name;
email address;
phone number;
billing and payment-related information;
pickup or delivery address;
postal code;
order history;
listing details;
item photos and descriptions submitted by sellers;
seller payout information, where required;
customer support messages;
delivery notes, access notes, or scheduling details;
limited website and browsing information, including cookies, analytics, device information, and site usage data.

For sellers, we may also collect information needed to publish and manage listings, such as item condition, photos, dimensions, pickup availability, building access details, stairs, elevator notes, parking notes, and other information needed to coordinate pickup.

2. Why we collect it

We collect personal information so we can:

create and manage your account;
allow sellers to submit and manage listings;
process orders and protected payments;
coordinate pickup and delivery;
communicate with sellers and buyers;
support privacy-first handoffs;
provide customer support;
review disputes, damage claims, or “not as described” concerns;
improve website performance and user experience;
prevent fraud, misuse, unsafe behaviour, and off-platform coordination;
send service updates related to your account, listings, orders, or deliveries;
send marketing emails only where permitted;
comply with legal, tax, accounting, and regulatory obligations.

We do not collect personal information just because we can. We collect it because the sofa, table, chair, or dresser needs a safe second act.

3. How Déjà Décor protects seller privacy

Déjà Décor is privacy-first by design.

Seller addresses are not shown publicly. Buyers do not receive the seller’s address. Seller location information is used only as needed to coordinate pickup and delivery.

When an order is confirmed, limited pickup or delivery information may be shared with Déjà Décor’s delivery partner, such as 49van or an equivalent professional delivery partner, so the item can be collected and delivered safely.

In plain English:
sell the piece, not your privacy.

4. Who we share information with

We may share limited personal information with trusted service providers who help us operate Déjà Décor.

This may include:

Shopify, for website, store, checkout, and customer account functions;
marketplace, vendor, or listing-management tools;
payment and payout providers;
delivery partners, including 49van or equivalent professional delivery partners;
email, customer support, analytics, and marketing tools;
fraud prevention, security, accounting, legal, or tax service providers.

We share only what is needed for the service to work.

We do not sell your personal information.

5. Payments and payouts

Déjà Décor uses third-party payment providers to process payments and payouts.

We do not store full payment card details on our own systems. Payment information is handled by payment processors according to their own security and privacy practices.

Payment and payout information may be used to:

process buyer payments;
support protected payment flows;
pay sellers after successful completion;
prevent fraud;
resolve disputes;
meet legal, tax, and accounting requirements.

Money moves carefully. So does data.

6. Cookies and analytics

Déjà Décor may use cookies and similar technologies to keep the website working, understand how people use the site, improve performance, support security, and measure marketing effectiveness.

Cookies may help us understand things like:

which pages people visit;
how users move through the site;
where users may get stuck;
which campaigns bring people to Déjà Décor;
how to improve the buying and selling experience.

You may be able to manage cookie preferences through your browser settings or any cookie tools made available on our site.

7. Marketing emails

If you sign up for Déjà Décor updates, submit a form, create an account, or otherwise consent to receive marketing, we may send you emails about the marketplace, listings, seller tips, launch updates, rescue stories, or promotions.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us at:

info@dejadecor.eco

Even if you unsubscribe from marketing, we may still send important service messages related to your account, listings, orders, delivery, payments, support requests, or legal notices.

No spammy chaos. We have furniture to rescue.

8. How long we keep information

We keep personal information only as long as reasonably needed for the purposes described in this Privacy Policy.

This may include keeping information to:

operate your account;
manage listings and orders;
support delivery records;
resolve disputes;
prevent fraud or misuse;
comply with tax, accounting, legal, and regulatory requirements;
maintain business records.

When information is no longer needed, we delete, de-identify, or securely retain it only where required or permitted by law.

9. How we protect information

We use reasonable physical, technical, and organisational safeguards to protect personal information against loss, theft, unauthorised access, disclosure, copying, use, or modification.

Access to personal information is limited to people and service providers who need it to operate Déjà Décor, support users, coordinate delivery, process payments, or meet legal obligations.

No system is perfect. But we take privacy seriously because trust is the whole point.

10. Your privacy rights

Depending on where you live and which laws apply, you may have the right to:

access the personal information we hold about you;
ask us to correct inaccurate information;
ask us to delete certain information;
withdraw consent where consent is the basis for use;
ask questions about how your information is collected, used, or shared;
ask about how your information may be handled by service providers.

To make a privacy request, contact us at:

info@dejadecor.eco

We aim to respond within one business day whenever possible. Some requests may take longer depending on the nature of the request, identity verification, legal requirements, or operational needs. We will respond within the timelines required by applicable law.

11. Information outside your province or country

Some of the service providers we use may store or process information outside your province, territory, or country.

When information is handled by service providers outside your location, it may be subject to the laws of that jurisdiction.

We choose service providers carefully and use contractual, technical, and organisational safeguards where appropriate.

12. Children’s privacy

Déjà Décor is not intended for children.

We do not knowingly collect personal information from children. If you believe a child has provided personal information to Déjà Décor, please contact us at:

info@dejadecor.eco